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Unemployment Assistance
Overview
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Overview

Unemployment assistance websites across the country can crash as millions of Americans who have lost their jobs are applying for benefits on dated mainframe-based systems. State unemployment agency call centers can also be overwhelmed by unprecedented call volumes at the time of an emergency. But today’s modern cloud based systems easily afford Labor agencies the scalability to meet the demands of a sharp surge in times of emergencies, and are flexible enough to quickly adapt to the policy changes needed as we’ve seen with the stimulus programs created in response to the unemployment crisis from the COVID-19 pandemic.

This unprecedented era calls for a rapid, flexible approach that allows for the scale necessary to respond. Salesforce proposes a number of capabilities that our government partners should consider:

  • Scalable mobile ready websites with searchable knowledge bases and FAQs
  • Scalable claims intake that allows easily managed online forms processing
  • Case deflection that is informed through advanced AI and digital engagement
  • Digital outreach and communications management
  • Analytics that provide comprehensive operational intelligence for agency and elected officials
  • Interoperability with existing systems and process


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Most use cases are based on hypothetical scenarios. Individual results may vary.

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