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Analytics & Dashboards
Senior executives are able to view tip line performance from a holistic perspective including geography, type, status, duration and much more.
Background
Tip lines at law enforcement agencies are often used as the 911 for citizen problem resolution. Salesforce can help agencies focus on the tips that are truly in the purview of law enforcement and refer the immaterial tips to other relevant agencies. Salesforce makes it easy for law enforcement to follow relevant processes that can be updated easily in a no-code development environment.
Tip Ingest - Online
Salesforce supports tip ingest in a number of ways. Tipsters can use your agency website to capture relevant information through a simple automated flow reducing calls and streamlining the reporting processes.
Tip Ingest - Call Center
Tipsters can also call directly into your call center. If the lines are busy, tipsters can leave a message which will be automatically transcribed, collated with other tips, and routed to the correct agent for handling. All done through Salesforce.
OmniChannel
Agents can make themselves available for different kinds of tips or different ingest channels through Salesforce's OmniChannel technology.
Intelligent Tip Handling
Once a tip enters the system, Salesforce analyzes the tip through background search, correlation, and intelligent evaluation. The analysis helps determine how the agent should spend their time. You can see if similar tips have come in recently, whether or not the tip comes from a trusted source, and much more.
Agent Desktop
Internal Knowledge articles, in conjunction with workflows, validation rules, and approval processes, can assist the agent in making sure that all of the proper procedures are followed. Timed case milestones make sure that nothing falls through the cracks and agent dashboards help track important performance indicators.
Document Generation
Sometimes paper documents need to be produced. Salesforce partners such as Nintex DocGen or SpringCM can pull data directly from the agent's tip record, generate the documentation, and associate those documents with the tip record and tipster.
Analytics & Dashboards
With Einstein Analytics tip line supervisors get a 360-degree view of agent performance. Supervisors are able to receive notifications whenever an approval is needed, see the kinds of tips coming in, and take action on individual tips directly from their dashboards.
Mobile Tips
When supervisors are in the field, they can access the same level of detail right from their mobile devices.
Analytics & Dashboards
Senior executives are able to view tip line performance from a holistic perspective including geography, type, status, duration and much more.
Background
Tip lines at law enforcement agencies are often used as the 911 for citizen problem resolution. Salesforce can help agencies focus on the tips that are truly in the purview of law enforcement and refer the immaterial tips to other relevant agencies. Salesforce makes it easy for law enforcement to follow relevant processes that can be updated easily in a no-code development environment.
Tip Ingest - Online
Salesforce supports tip ingest in a number of ways. Tipsters can use your agency website to capture relevant information through a simple automated flow reducing calls and streamlining the reporting processes.
Tip Ingest - Call Center
Tipsters can also call directly into your call center. If the lines are busy, tipsters can leave a message which will be automatically transcribed, collated with other tips, and routed to the correct agent for handling. All done through Salesforce.
OmniChannel
Agents can make themselves available for different kinds of tips or different ingest channels through Salesforce's OmniChannel technology.
Intelligent Tip Handling
Once a tip enters the system, Salesforce analyzes the tip through background search, correlation, and intelligent evaluation. The analysis helps determine how the agent should spend their time. You can see if similar tips have come in recently, whether or not the tip comes from a trusted source, and much more.
Agent Desktop
Internal Knowledge articles, in conjunction with workflows, validation rules, and approval processes, can assist the agent in making sure that all of the proper procedures are followed. Timed case milestones make sure that nothing falls through the cracks and agent dashboards help track important performance indicators.
Document Generation
Sometimes paper documents need to be produced. Salesforce partners such as Nintex DocGen or SpringCM can pull data directly from the agent's tip record, generate the documentation, and associate those documents with the tip record and tipster.
Analytics & Dashboards
With Einstein Analytics tip line supervisors get a 360-degree view of agent performance. Supervisors are able to receive notifications whenever an approval is needed, see the kinds of tips coming in, and take action on individual tips directly from their dashboards.
Mobile Tips
When supervisors are in the field, they can access the same level of detail right from their mobile devices.
Analytics & Dashboards
Senior executives are able to view tip line performance from a holistic perspective including geography, type, status, duration and much more.
