• English
Emergency Response Tours Now Available | View Tours
Government Guided Tours

1

Response Management
Overview
Slideshow
Double-tap image to zoom
Click image to zoom
Step of 8

Overview

In any emergency situation, governments experience a dramatic increase in inquiries, questions, responses, coordination, and reporting. Call centers, offices, and websites see increased volumes as the public seeks information and contact with government officials. This creates a natural demand for faster and more consistent responses, tight internal coordination, and time sensitive reporting. As they work as a connected network of ‘command centers’ coordinating both internal and external engagement, all responders need the ability to coordinate resources, personnel, supplies, and transportation. The Salesforce platform delivers an integrated set of capabilities that optimizes and connects the response efforts of government through a high-velocity call center/case management console, community web portals, chatbots, analytics, and knowledge base.

  • English

Most use cases are based on hypothetical scenarios. Individual results may vary.

We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used and to tailor advertising. You can read more and make your cookie choices here. By continuing to use this site you are giving us your consent to do this.