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Government Guided Tours


Response Management
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In any emergency situation, governments experience a dramatic increase in inquiries, questions, responses, coordination, and reporting. Call centers, offices, and websites see increased volumes as the public seeks information and contact with government officials. This creates a natural demand for faster and more consistent responses, tight internal coordination, and time sensitive reporting. As they work as a connected network of ‘command centers’ coordinating both internal and external engagement, all responders need the ability to coordinate resources, personnel, supplies, and transportation. The Salesforce platform delivers an integrated set of capabilities that optimizes and connects the response efforts of government through a high-velocity call center/case management console, community web portals, chatbots, analytics, and knowledge base.

  • English

Most use cases are based on hypothetical scenarios. Individual results may vary.

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