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Dashboards and Analytics
Using Salesforce Analytics capabilities, senior executives are able to view agency and department level permit status including geography, type, status, and much more to get a full view of applications and active licenses and permits.
Background
Citizens and residents are more connected today than ever before. They expect to interact with government in the same way they do with other industries; using a variety of modern channels with a quick response time. Public Sector Solutions for License and Permit Management allows government entities to better engage with residents, fostering economic growth and thriving communities.
Digital Experiences
Every constituent, from a resident building a new home to an entrepreneur opening a new business can easily find which licenses and permits they need in order to complete their project, all using a single online portal.
Applications
Applicants can quickly and easily complete all necessary forms that dynamically update based on user input, making it simple to complete all required steps.
Automation Tools
With Salesforce automation tools, once the application is submitted, the constituent gets an automated email confirmation and the reviewer receives a notification that a new application has been received.
Kanban Employee View
Once applications are completed, handoffs for application review and approvals are made seamless. Government reviewers can log in and see all applications that are ready for review in one place. Reviewers can also track the status of all applications so that the right colleague can review and move applications forward.
Service Console
Once the reviewer accepts the application, they can see a holistic view of all the important details, such as status, guided actions, and uploaded files all in one place. Employees gain clear next actions for each step in the review and application process. For example, if the business needs an inspection before final approval.
See the inspections tour to see the full Inspections solution.
Collaboration
If reviewers need more information from applicants, they can easily collaborate with them in real time with everything documented in one place. Applicants can view all updates and messages when they log back into the portal.
Distributing Licenses and Permits
After final approval - the license or permit can be generated. Automatically emailing the applicant their final document as well as providing it in the constituent’s portal for easy access.
Constituents are more informed and have clear visibility into every step of the application approval process. Government employees are enabled to help communities thrive through collaboration with constituents and other departments.
Dashboards and Analytics
Using Salesforce Analytics capabilities, senior executives are able to view agency and department level permit status including geography, type, status, and much more to get a full view of applications and active licenses and permits.
Background
Citizens and residents are more connected today than ever before. They expect to interact with government in the same way they do with other industries; using a variety of modern channels with a quick response time. Public Sector Solutions for License and Permit Management allows government entities to better engage with residents, fostering economic growth and thriving communities.
Digital Experiences
Every constituent, from a resident building a new home to an entrepreneur opening a new business can easily find which licenses and permits they need in order to complete their project, all using a single online portal.
Applications
Applicants can quickly and easily complete all necessary forms that dynamically update based on user input, making it simple to complete all required steps.
Automation Tools
With Salesforce automation tools, once the application is submitted, the constituent gets an automated email confirmation and the reviewer receives a notification that a new application has been received.
Kanban Employee View
Once applications are completed, handoffs for application review and approvals are made seamless. Government reviewers can log in and see all applications that are ready for review in one place. Reviewers can also track the status of all applications so that the right colleague can review and move applications forward.
Service Console
Once the reviewer accepts the application, they can see a holistic view of all the important details, such as status, guided actions, and uploaded files all in one place. Employees gain clear next actions for each step in the review and application process. For example, if the business needs an inspection before final approval.
See the inspections tour to see the full Inspections solution.
Collaboration
If reviewers need more information from applicants, they can easily collaborate with them in real time with everything documented in one place. Applicants can view all updates and messages when they log back into the portal.
Distributing Licenses and Permits
After final approval - the license or permit can be generated. Automatically emailing the applicant their final document as well as providing it in the constituent’s portal for easy access.
Constituents are more informed and have clear visibility into every step of the application approval process. Government employees are enabled to help communities thrive through collaboration with constituents and other departments.
Dashboards and Analytics
Using Salesforce Analytics capabilities, senior executives are able to view agency and department level permit status including geography, type, status, and much more to get a full view of applications and active licenses and permits.
