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Empower IT to Deliver Modern Employee Experiences
Streamline IT support to improve employee satisfaction by delivering convenient, quick, omnichannel support to keep every employee’s devices up-to-date and secure. Resolve incidents proactively with real-time asset visibility and control, servicing interactions within a unified agent console—all with powerful built-in reporting and analytics dashboards.
An Employee-Centric Platform for Success from Anywhere
The Employee Experience for Public Sector application was inspired by and developed in response to how organizations must shift to an employee-centric experience, addressing their needs and meeting them when, where, and how they prefer to work.
By leveraging the Salesforce Platform as an engagement layer on top of their HR or payroll systems of record, our customers can transform manual processes into automated and user-friendly experiences, increasing efficiencies in their Human Capital Lifecycle.
Increase Productivity with a Single Pane of Glass
Create a single digital, administrative hub with Employee Workspace: put your employees’ experience at the center by unifying their work, resources, common tasks, deadlines, and more all in one easily accessible center.
Employees can personalize their workspace by pinning connected apps, giving them centralized access.
Streamline Employee Service
Integrate data from HR systems to centralize resources across departments and locations.
Employees can view all their help tickets across IT service and HR requests from the Employee Workspace; they no longer need to access multiple systems to check ticket statuses but can view all of that info from the same home page.
Centralize Knowledge
Centralize knowledge, self-service, and support channels across departments into one intelligent experience. Employees can use global search to search across all their cases and knowledge articles and interact with an Employee Concierge Bot for further information.
Streamline Requests by Digitizing Forms
Automate any process to capture data accurately and digitally generate mandated forms without cumbersome paper-based manual processes.
For example, Eva, our Department of the Future employee, was recently married and needs to request a name change. From her Employee Workspace, she can access the Employee Data Change request process. This digital process guides her through the complexities of the data change request, dynamically changing fields based on her input and ensuring the capture of only relevant information.
Prioritize Health and Safety Securely
Manage workplace operations, assess workplace risk, and monitor employee health and safety from a single hub with Health Verification.
For example, easily capture COVID test results, vaccine certifications, health attestations, and more in a digital flow right from the Employee Workspace.
Quickly Launch a Tailored Employee Experience
Rapidly launch a tailored mobile employee experience with Salesforce Platform capabilities. Leverage point-and-click builders in Experience Cloud to configure your out-of-the-box app to precisely the experience your employees need. Utilize Salesforce CMS to create, manage, and syndicate content on any channel while segmenting the employee audience to personalize the information that employees see.
Enable Any Team to Provide Support Faster
Implement faster support services for employees with a connected, single hub that allows you to see your employee's inquiries and requests from IT to HR, all in one place. Your team can access an employee's profile and process the request from a clear and informed dashboard showing a full stream of related requests and case information.
With Employee Experience for Public Sector, users can move forward with each inquiry from a holistic view and with knowledge articles, messaging functionality, employee information—all in one view.
Empower IT to Deliver Modern Employee Experiences
Streamline IT support to improve employee satisfaction by delivering convenient, quick, omnichannel support to keep every employee’s devices up-to-date and secure. Resolve incidents proactively with real-time asset visibility and control, servicing interactions within a unified agent console—all with powerful built-in reporting and analytics dashboards.
An Employee-Centric Platform for Success from Anywhere
The Employee Experience for Public Sector application was inspired by and developed in response to how organizations must shift to an employee-centric experience, addressing their needs and meeting them when, where, and how they prefer to work.
By leveraging the Salesforce Platform as an engagement layer on top of their HR or payroll systems of record, our customers can transform manual processes into automated and user-friendly experiences, increasing efficiencies in their Human Capital Lifecycle.
Increase Productivity with a Single Pane of Glass
Create a single digital, administrative hub with Employee Workspace: put your employees’ experience at the center by unifying their work, resources, common tasks, deadlines, and more all in one easily accessible center.
Employees can personalize their workspace by pinning connected apps, giving them centralized access.
Streamline Employee Service
Integrate data from HR systems to centralize resources across departments and locations.
Employees can view all their help tickets across IT service and HR requests from the Employee Workspace; they no longer need to access multiple systems to check ticket statuses but can view all of that info from the same home page.
Centralize Knowledge
Centralize knowledge, self-service, and support channels across departments into one intelligent experience. Employees can use global search to search across all their cases and knowledge articles and interact with an Employee Concierge Bot for further information.
Streamline Requests by Digitizing Forms
Automate any process to capture data accurately and digitally generate mandated forms without cumbersome paper-based manual processes.
For example, Eva, our Department of the Future employee, was recently married and needs to request a name change. From her Employee Workspace, she can access the Employee Data Change request process. This digital process guides her through the complexities of the data change request, dynamically changing fields based on her input and ensuring the capture of only relevant information.
Prioritize Health and Safety Securely
Manage workplace operations, assess workplace risk, and monitor employee health and safety from a single hub with Health Verification.
For example, easily capture COVID test results, vaccine certifications, health attestations, and more in a digital flow right from the Employee Workspace.
Quickly Launch a Tailored Employee Experience
Rapidly launch a tailored mobile employee experience with Salesforce Platform capabilities. Leverage point-and-click builders in Experience Cloud to configure your out-of-the-box app to precisely the experience your employees need. Utilize Salesforce CMS to create, manage, and syndicate content on any channel while segmenting the employee audience to personalize the information that employees see.
Enable Any Team to Provide Support Faster
Implement faster support services for employees with a connected, single hub that allows you to see your employee's inquiries and requests from IT to HR, all in one place. Your team can access an employee's profile and process the request from a clear and informed dashboard showing a full stream of related requests and case information.
With Employee Experience for Public Sector, users can move forward with each inquiry from a holistic view and with knowledge articles, messaging functionality, employee information—all in one view.
Empower IT to Deliver Modern Employee Experiences
Streamline IT support to improve employee satisfaction by delivering convenient, quick, omnichannel support to keep every employee’s devices up-to-date and secure. Resolve incidents proactively with real-time asset visibility and control, servicing interactions within a unified agent console—all with powerful built-in reporting and analytics dashboards.
