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Contact Tracing
Track the Spread of Disease
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Track the Spread of Disease

Leverage a manual contact tracing framework to locate and inform people who may have been exposed to a pandemic by another infected person. This process will be critical to helping the public feel safe to return to work, shop, or dine out at restaurants. Once an at-risk person has been identified, these contacts will need to be given specific instructions on what to do next. Contact tracing staff potentially working in multiple locations and across a connected network of rapidly deployed command centers, will need the ability to efficiently manage large volumes of inbound and outbound communication. The staff must also coordinate resources and personnel to ensure critical follow-up steps are completed. The Salesforce Platform delivers an integrated set of capabilities that optimizes contact tracing case management through a high-velocity call center/case management console, household/relationship modeling, multi-channel support, and knowledge base.

Your government organization can begin contact tracing with positive test results.

Resources
See the Testing and Response Management tour
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Most use cases are based on hypothetical scenarios. Individual results may vary.

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