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Government Guided Tours


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Case Management
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Resolve Cases Fast

Salesforce Case Management helps public sector organizations view all case data and related interactions in a searchable, secure platform. With a 360-degree view of every case, service agents can effectively streamline and manage resolution workflows.

The Service Cloud console provides agents a central place to work. With Omni Channel routing, agents can handle questions via any channel, whether chat, messaging, email, social media, or phone in one place. This makes agents more productive and reduces training time, and creates a central location to manage agency capacity and status.

Learn about compliance Learn more about Case Management for Government
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