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Government Guided Tours

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Bots
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Provide Relevant Information Quickly

As the volume of work is increasing for agents alongside customer expectations and reliance on digital channels, Salesforce Service Cloud with Bots, helps government organization provide relevant in formation, quickly. Simple, repetitive tasks need to be deflected or pre-qualified with artificial intelligence, like Einstein Bots, which enables agents to shift focus towards more complex, nuanced customer inquiries, thus reducing support costs.

Bot functionality can be based on general publicly available information such as a knowledge article or information that is specific to the citizen like their case status.

Here we have Paul the Bot who will help Tom, a citizen, find the information he needs without involving a customer service agent by presenting him with a menu of options to choose from.

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Most use cases are based on hypothetical scenarios. Individual results may vary.

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