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Trust Layer
The Einstein Trust Layer allows organizations to benefit from generative AI without compromising their data. Security guardrails enable you to ground these AI models using data in your CRM and Data Cloud with controls like Zero Data Retention that protect data security and privacy.
Transforming Public Sector Organizations with AI
AI is transforming the world and public sector organizations are envisioning how to use AI to assist in mission operations. With the Einstein 1 platform, AI can help government organizations automate, assist, optimize, and engage, reducing support costs, increasing engagement, driving productivity and much more.
With AI, Intelligent service, marketing, and IT means a transition from disconnected, transactional interactions to empathetic service where agents are empowered with the data they need to provide consistent support. This guided tour will show with Einstein 1, how AI can be built into the flow of work.
AI for your Customer
It all starts with your customers or constituents easily getting the answers they need through Einstein AI search answers and chatbots using Natural Language Processing. Chatbots speed up self-service options by understanding utterances and intents from customer's inputs using intent based training. This provides customers with a response based on historical requests.
Service Replies
When service agents are handling incoming conversations, Service Replies provides autogenerated responses embedded into the service console right when they need them. These replies are grounded in context and knowledge articles and users can help train the responses with the thumbs down button.
Work Summaries
After the chat concludes, the Work Summaries feature processes the entire conversation, offering a concise summary and resolution. This enables the next agent to quickly grasp the situation, should a case arise, or allows the agent's supervisor to efficiently review the day's cases.
Copilot
At any time, users can get help with conversational AI with Einstein Copilot, right in the flow of work. Users can engage their AI assistant in natural language like asking for help summarizing past interactions, creating an email, searching the knowledge base, and much more. Admins, developers, and partners can configure their Copilot by building and customizing actions for their unique business needs. Actions invoke flows, apex code, prompts, and MuleSoft APIs, and provide Copilot with precise instructions for how to execute tasks.
Prompt Builder
Behind the scenes, administrators can use Prompt Builder to create instructions and flows that help Einstein generate summaries, emails, and more when generative AI is engaged. Admins also give the prompt important details in order to ground the AI.
Slack AI
With Slack, AI-powered channel and thread summaries make it easy to catch up in one click, and take some time to focus on the work that matters most. Get a daily recap of messages missed to stay informed on channels you can’t always look out for, freeing up time, and keeping sidebars tidy. With generative capabilities like AI-powered search, conversation summaries and recaps, anyone can quickly find and prioritize their most important information.
Tableau Pulse
And with all your data in place, Tableau Pulse empowers every employee with intelligent, personalized, and contextual insights. Without having to learn a new tool or build comprehensive visualizations, Tableau Pulse helps you go beyond the ‘how’ and ‘what’ and shows you the ‘why’ behind your data. The Insights platform automatically detects drivers, trends, contributors, and outliers for the metrics you follow. It proactively flags changes that matter to you. Using natural language and supporting visual explanations, Tableau Pulse summarizes the insights so you can make appropriate and timely decisions.
Trust Layer
The Einstein Trust Layer allows organizations to benefit from generative AI without compromising their data. Security guardrails enable you to ground these AI models using data in your CRM and Data Cloud with controls like Zero Data Retention that protect data security and privacy.
Transforming Public Sector Organizations with AI
AI is transforming the world and public sector organizations are envisioning how to use AI to assist in mission operations. With the Einstein 1 platform, AI can help government organizations automate, assist, optimize, and engage, reducing support costs, increasing engagement, driving productivity and much more.
With AI, Intelligent service, marketing, and IT means a transition from disconnected, transactional interactions to empathetic service where agents are empowered with the data they need to provide consistent support. This guided tour will show with Einstein 1, how AI can be built into the flow of work.
AI for your Customer
It all starts with your customers or constituents easily getting the answers they need through Einstein AI search answers and chatbots using Natural Language Processing. Chatbots speed up self-service options by understanding utterances and intents from customer's inputs using intent based training. This provides customers with a response based on historical requests.
Service Replies
When service agents are handling incoming conversations, Service Replies provides autogenerated responses embedded into the service console right when they need them. These replies are grounded in context and knowledge articles and users can help train the responses with the thumbs down button.
Work Summaries
After the chat concludes, the Work Summaries feature processes the entire conversation, offering a concise summary and resolution. This enables the next agent to quickly grasp the situation, should a case arise, or allows the agent's supervisor to efficiently review the day's cases.
Copilot
At any time, users can get help with conversational AI with Einstein Copilot, right in the flow of work. Users can engage their AI assistant in natural language like asking for help summarizing past interactions, creating an email, searching the knowledge base, and much more. Admins, developers, and partners can configure their Copilot by building and customizing actions for their unique business needs. Actions invoke flows, apex code, prompts, and MuleSoft APIs, and provide Copilot with precise instructions for how to execute tasks.
Prompt Builder
Behind the scenes, administrators can use Prompt Builder to create instructions and flows that help Einstein generate summaries, emails, and more when generative AI is engaged. Admins also give the prompt important details in order to ground the AI.
Slack AI
With Slack, AI-powered channel and thread summaries make it easy to catch up in one click, and take some time to focus on the work that matters most. Get a daily recap of messages missed to stay informed on channels you can’t always look out for, freeing up time, and keeping sidebars tidy. With generative capabilities like AI-powered search, conversation summaries and recaps, anyone can quickly find and prioritize their most important information.
Tableau Pulse
And with all your data in place, Tableau Pulse empowers every employee with intelligent, personalized, and contextual insights. Without having to learn a new tool or build comprehensive visualizations, Tableau Pulse helps you go beyond the ‘how’ and ‘what’ and shows you the ‘why’ behind your data. The Insights platform automatically detects drivers, trends, contributors, and outliers for the metrics you follow. It proactively flags changes that matter to you. Using natural language and supporting visual explanations, Tableau Pulse summarizes the insights so you can make appropriate and timely decisions.
Trust Layer
The Einstein Trust Layer allows organizations to benefit from generative AI without compromising their data. Security guardrails enable you to ground these AI models using data in your CRM and Data Cloud with controls like Zero Data Retention that protect data security and privacy.
