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Public Sector Agentforce Use Cases
For public sector your work has a tremendous impact on citizens and Agentforce is here to help you amplify that impact.
Whether it's child welfare, public safety, social insurance, or IT, Agentforce can help you access information faster, reduce incident report times, process claims more efficiently, and even automate custom license plate processing.
The possibilities are truly endless. Think about how Agentforce can make your day-to-day easier and more impactful.
What is Agentforce?
Agentforce is Salesforce's cutting-edge AI-powered platform. It's designed to transform how your organization handles tasks through intelligent, autonomous and assistive agents that can be used internally or externally. Unlike rigid, rule-based bots, Agentforce agents are more flexible and capable of handling a wider range of interactions with generative AI.
Through these actions Agentforce ensures the perfect balance between AI efficiency and human oversight. Whether it's managing citizen support inquiries, automating grant applications, or optimizing fundraising campaigns, Agentforce can handle it.
GA - Now
FedRAMP Summer '25 (Safe Harbor)
Data + AI + Action
Transform Engagement with Agentforce
Agentforce leverages AI, data, and automation to revolutionize customer interactions. Powered by the Atlas Reasoning engine and secured by the Einstein Trust Layer, it delivers fast, accurate, and secure insights. Seamless integration with Salesforce apps like Sales, Service, and Marketing extends the value of your existing investments, including custom apps and Einstein AI models.
Focus on Impact
With Agentforce, you can create a 360-degree view of your constituents, automate routine tasks, and free your team to focus on what matters most—building meaningful relationships and making a real difference.
Building Intelligent Agents
Agentforce is powered by three key elements: Topics, Instructions, and Actions.
- Topics define the tasks your agent can handle, organizing its capabilities to focus on specific needs.
- Instructions are plain-language guidelines that shape your agent’s decisions, ensuring it selects the right actions, asks clarifying questions, and provides relevant info—no coding needed.
- Actions are tasks your agent performs, from retrieving data to updating records or analyzing PDFs. Use tools like Flows, Apex, or Prompt Builder to define these actions and assign them to relevant topics for maximum flexibility.
How Agentforce Works
Actionable Insights with Trusted Data
Agentforce crafts plans using Einstein to execute actions like Apex code, Flows, and prompts, all grounded in trusted business data from Data Cloud. This ensures responses are not only accurate but also personalized and relevant to each user's situation.
Clear and Reliable Responses
Einstein delivers concise responses with all necessary details, such as application status, next steps, or helpful resources. Grounded in reliable data, you can trust the information is always accurate and up-to-date.
Built on Intelligent Foundations
Topics, Instructions, and Actions form the foundation of Agentforce, enabling it to understand requests, access the right data, and deliver intelligent, personalized experiences.
Agentforce in Action
Agencies can have thousands of documented policies and regulations. Agentforce can help save significant time for both constituents and employees sorting and reading through documents for their situation. Agents can be surfaced externally to interact in conversational language with users. We call these autonomous agents. Autonomous Agents can intelligently respond with clarifying questions when interacting with a customer and bring back precise insights by pulling key information, like relevant regulations from multiple sources and documents to streamline the process and make it feel less complicated.
Empowering Caseworkers with Agentforce
Agentforce enhances workflows by assisting caseworkers in real-time. When using Agentforce as an employee or an internal user we call it an Assistive Agent. Agentforce as an assistive agent can cross-reference thousands of policy documents and regulations, applying them in the flow of work directly to cases for accurate and efficient support. Beyond identifying compliance issues, an assistive agent provides actionable solutions, such as outlining the next steps to resolve problems and drafting emails to facilitate communication. This ensures caseworkers can stay focused on their work while maintaining compliance and addressing challenges effectively.
Atlas Reasoning Engine
At the core of every agent is the Atlas Reasoning Engine, driving its logic and responses. With the Agentforce Builder, admins can see how answers are generated, preview responses, and refine the agent’s logic. By simulating a caseworker’s query, the Reasoning Engine reveals the full process—from reviewing the request and identifying the topic to data retrieval to applying guardrails and finally executing topic-specific actions—ensuring transparency and precision in every response.
Public Sector Agentforce Use Cases
For public sector your work has a tremendous impact on citizens and Agentforce is here to help you amplify that impact.
Whether it's child welfare, public safety, social insurance, or IT, Agentforce can help you access information faster, reduce incident report times, process claims more efficiently, and even automate custom license plate processing.
The possibilities are truly endless. Think about how Agentforce can make your day-to-day easier and more impactful.
What is Agentforce?
Agentforce is Salesforce's cutting-edge AI-powered platform. It's designed to transform how your organization handles tasks through intelligent, autonomous and assistive agents that can be used internally or externally. Unlike rigid, rule-based bots, Agentforce agents are more flexible and capable of handling a wider range of interactions with generative AI.
Through these actions Agentforce ensures the perfect balance between AI efficiency and human oversight. Whether it's managing citizen support inquiries, automating grant applications, or optimizing fundraising campaigns, Agentforce can handle it.
GA - Now
FedRAMP Summer '25 (Safe Harbor)
Data + AI + Action
Transform Engagement with Agentforce
Agentforce leverages AI, data, and automation to revolutionize customer interactions. Powered by the Atlas Reasoning engine and secured by the Einstein Trust Layer, it delivers fast, accurate, and secure insights. Seamless integration with Salesforce apps like Sales, Service, and Marketing extends the value of your existing investments, including custom apps and Einstein AI models.
Focus on Impact
With Agentforce, you can create a 360-degree view of your constituents, automate routine tasks, and free your team to focus on what matters most—building meaningful relationships and making a real difference.
Building Intelligent Agents
Agentforce is powered by three key elements: Topics, Instructions, and Actions.
- Topics define the tasks your agent can handle, organizing its capabilities to focus on specific needs.
- Instructions are plain-language guidelines that shape your agent’s decisions, ensuring it selects the right actions, asks clarifying questions, and provides relevant info—no coding needed.
- Actions are tasks your agent performs, from retrieving data to updating records or analyzing PDFs. Use tools like Flows, Apex, or Prompt Builder to define these actions and assign them to relevant topics for maximum flexibility.
How Agentforce Works
Actionable Insights with Trusted Data
Agentforce crafts plans using Einstein to execute actions like Apex code, Flows, and prompts, all grounded in trusted business data from Data Cloud. This ensures responses are not only accurate but also personalized and relevant to each user's situation.
Clear and Reliable Responses
Einstein delivers concise responses with all necessary details, such as application status, next steps, or helpful resources. Grounded in reliable data, you can trust the information is always accurate and up-to-date.
Built on Intelligent Foundations
Topics, Instructions, and Actions form the foundation of Agentforce, enabling it to understand requests, access the right data, and deliver intelligent, personalized experiences.
Agentforce in Action
Agencies can have thousands of documented policies and regulations. Agentforce can help save significant time for both constituents and employees sorting and reading through documents for their situation. Agents can be surfaced externally to interact in conversational language with users. We call these autonomous agents. Autonomous Agents can intelligently respond with clarifying questions when interacting with a customer and bring back precise insights by pulling key information, like relevant regulations from multiple sources and documents to streamline the process and make it feel less complicated.
Empowering Caseworkers with Agentforce
Agentforce enhances workflows by assisting caseworkers in real-time. When using Agentforce as an employee or an internal user we call it an Assistive Agent. Agentforce as an assistive agent can cross-reference thousands of policy documents and regulations, applying them in the flow of work directly to cases for accurate and efficient support. Beyond identifying compliance issues, an assistive agent provides actionable solutions, such as outlining the next steps to resolve problems and drafting emails to facilitate communication. This ensures caseworkers can stay focused on their work while maintaining compliance and addressing challenges effectively.
Atlas Reasoning Engine
At the core of every agent is the Atlas Reasoning Engine, driving its logic and responses. With the Agentforce Builder, admins can see how answers are generated, preview responses, and refine the agent’s logic. By simulating a caseworker’s query, the Reasoning Engine reveals the full process—from reviewing the request and identifying the topic to data retrieval to applying guardrails and finally executing topic-specific actions—ensuring transparency and precision in every response.
Public Sector Agentforce Use Cases
For public sector your work has a tremendous impact on citizens and Agentforce is here to help you amplify that impact.
Whether it's child welfare, public safety, social insurance, or IT, Agentforce can help you access information faster, reduce incident report times, process claims more efficiently, and even automate custom license plate processing.
The possibilities are truly endless. Think about how Agentforce can make your day-to-day easier and more impactful.
