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Visualisations and Analytics
Visualisations are critical to support command centre operations to surface insights and make quick decisions. With Tableau, data from Salesforce can be utilised to rapidly build important dashboards that can be surfaced internally or publicly.
Overview
Government organisations need to quickly collect information from the public, other agencies, military and even their employees to verify readiness and facilitate comprehensive reporting. With this complete set of collected information, organisations can quickly analyse key performance areas of their readiness, share the analysis and act upon the analysed data.
Keeping both employees and citizens accurately informed of situation details, agency status, and response direction ensures that everyone can provide or receive support. Visualisations can support command centre operations to surface insights and make decisions quickly based on accurate information. Then quickly and easily disseminate information from federal, state and local jurisdictions.
Capacity Reporting
At a facility level, each centre can complete and update their capacity and status via the online community providing up-to-date, transparent and accurate details. The same community will allow for intra-facility communications, requests, and inquiries related to capacity, policies, and procedures. Complete situational awareness of facilities and personnel readiness would be documented, shared, and updated in a single platform, providing accurate, timely information for all.
Monitor Status
The collected information can be securely routed to the appropriate response teams for processing and follow up. Via the community, the reporter can monitor the status of their submission, thus reducing the over-burdened call centres. Salesforce platform and communities can be accessed via web or mobile so coordinators can manage the situation from anywhere.
Analytics
With this complete set of collected information, organisations can quickly analyse key performance areas of their readiness, share the analysis and act upon the analysed data.
Sample readiness attributes that could be tracked and shared include:
- Facility details including capacity, type, specialisations, and equipment
- Personnel details such as numbers, qualifications, locations, and readiness rating
- Real-time capacity, supply, and personnel levels
- Policies and procedures
- Analytic views of capacity, capabilities, and readiness at the local, national, and global level
Take Action Fast
Actions taken during the initial phases of an emergency are critical to establishing proper tracking and reporting, coordination, communication channels and response protocols. In other words, speed really matters. The advantages of this single readiness platform include:
- Enables rapid government response and effectiveness at scale
- Timely information allows for the delivery of effective services at the right place and at the right time to support efficient emergency response
- An online and mobile capability to collect information from any facility, any personnel and the public
- Quick, easy and coordinated dissemination of information from central and local juristictions.
Communications
Vital response operations need to be continuous during any crisis. It all starts with the dissemination of trusted information to employees using a myriad of channels best suited for each individual user such as text, email or phone. Keeping employees accurately informed of situation details, government organisation status and response direction ensures that everyone is in step as they provide services to the community. This includes being able to reach out to the entire team immediately whether they are across the building or across the country in different facilities.
As the crisis escalates, it becomes imperative for a government organisation to be able to collect information from employees on location, their health and other data in a timely fashion. This information assures the organisation that onsite personnel are safe and operational. It also allows the organisation to track and monitor operations from anywhere.
Visualisations and Analytics
Visualisations are critical to support command centre operations to surface insights and make quick decisions. With Tableau, data from Salesforce can be utilised to rapidly build important dashboards that can be surfaced internally or publicly.
Overview
Government organisations need to quickly collect information from the public, other agencies, military and even their employees to verify readiness and facilitate comprehensive reporting. With this complete set of collected information, organisations can quickly analyse key performance areas of their readiness, share the analysis and act upon the analysed data.
Keeping both employees and citizens accurately informed of situation details, agency status, and response direction ensures that everyone can provide or receive support. Visualisations can support command centre operations to surface insights and make decisions quickly based on accurate information. Then quickly and easily disseminate information from federal, state and local jurisdictions.
Capacity Reporting
At a facility level, each centre can complete and update their capacity and status via the online community providing up-to-date, transparent and accurate details. The same community will allow for intra-facility communications, requests, and inquiries related to capacity, policies, and procedures. Complete situational awareness of facilities and personnel readiness would be documented, shared, and updated in a single platform, providing accurate, timely information for all.
Monitor Status
The collected information can be securely routed to the appropriate response teams for processing and follow up. Via the community, the reporter can monitor the status of their submission, thus reducing the over-burdened call centres. Salesforce platform and communities can be accessed via web or mobile so coordinators can manage the situation from anywhere.
Analytics
With this complete set of collected information, organisations can quickly analyse key performance areas of their readiness, share the analysis and act upon the analysed data.
Sample readiness attributes that could be tracked and shared include:
- Facility details including capacity, type, specialisations, and equipment
- Personnel details such as numbers, qualifications, locations, and readiness rating
- Real-time capacity, supply, and personnel levels
- Policies and procedures
- Analytic views of capacity, capabilities, and readiness at the local, national, and global level
Take Action Fast
Actions taken during the initial phases of an emergency are critical to establishing proper tracking and reporting, coordination, communication channels and response protocols. In other words, speed really matters. The advantages of this single readiness platform include:
- Enables rapid government response and effectiveness at scale
- Timely information allows for the delivery of effective services at the right place and at the right time to support efficient emergency response
- An online and mobile capability to collect information from any facility, any personnel and the public
- Quick, easy and coordinated dissemination of information from central and local juristictions.
Communications
Vital response operations need to be continuous during any crisis. It all starts with the dissemination of trusted information to employees using a myriad of channels best suited for each individual user such as text, email or phone. Keeping employees accurately informed of situation details, government organisation status and response direction ensures that everyone is in step as they provide services to the community. This includes being able to reach out to the entire team immediately whether they are across the building or across the country in different facilities.
As the crisis escalates, it becomes imperative for a government organisation to be able to collect information from employees on location, their health and other data in a timely fashion. This information assures the organisation that onsite personnel are safe and operational. It also allows the organisation to track and monitor operations from anywhere.
Visualisations and Analytics
Visualisations are critical to support command centre operations to surface insights and make quick decisions. With Tableau, data from Salesforce can be utilised to rapidly build important dashboards that can be surfaced internally or publicly.
